"Thank you very much for a brilliant application."

Rahul Khare
Research Assistant
Pennsylvania State University

Frequently Asked Questions

1. What is maintenance?
   Software maintenance is the period of time during which you are entitled to upgrade to newer releases of Visual Assist X and receive technical support.
   
   
2. Do I need to renew maintenance in order to keep using Visual Assist X?
   No. All Visual Assist X licenses are perpetual. You may continue running our software for as long as you wish without purchasing anything else. It is the ability to upgrade to newer versions of Visual Assist X that is tied to your maintenance period.
   
   
3. I want to use Visual Assist X on my desktop and my laptop. Do I need two licenses?
   No. Visual Assist X is licensed per user; you are welcome to use our software on more than one machine under your exclusive control using a single license.
   
   
4. What's the difference between Visual Assist X Standard and Personal licenses?
   The software is the same, but the maintenance terms are different. Standard licenses include 12 months of maintenance and may be renewed annually, while Personal licenses come with 6 months of maintenance and cannot be renewed. Standard licenses are eligible for quantity discounts and may be purchased via corporate PO, while Personal licenses must be purchased one at a time online only.
   
   
5. Why isn't my activation key accepted?
   Be sure to copy and paste all lines of the key from the email you receive:
   
   
6. Which licenses are eligible for maintenance renewal?
   Hover or click here to see which licenses qualify for maintenance renewal.
   
   
7. Can I renew maintenance after my current maintenance has expired?
   Yes.
   
   
8. If I renew maintenance, does my new term start the date my current maintenance expired or the date of renewal?
   Your new term starts with the date of renewal. There is no penalty for lapsed maintenance.
   
   
9. Do I need my existing key to renew maintenance?
   You do not need your existing key to purchase a renewal but you may need it to activate Visual Assist X. After receiving a renewal key and copying it into the Enter Key dialog of Visual Assist X, you receive a prompt for your existing key if Visual Assist X cannot find it in the registry.
   
   
10. Can I renew maintenance and purchase additional licenses at the same time?
    Yes. We will consolidate and return a single, multi-user key for all of your users.
    
    
11. Do previous purchases count when computing a quantity discount?
    Unfortunately, no. Our simple but firm policy helps keep the price of our software at a minimum, and it is a policy we can manage fairly.
    
    
12. Can I consolidate several existing keys into one multi-user key?
    You can consolidate keys when renewing maintenance, even if the existing keys have/had maintenance terms ending on different dates. Renew maintenance for all users in a single transaction.
    
    Contact us for a price quote if you are renewing maintenance for users whose terms have not expired. Your renewal and consolidation must be done via a direct purchase.
    
    
13. Do I need to renew maintenance for separate licenses in separate transactions?
    No. Renew maintenance for all of your licenses in a single transaction so you get a single, multi-user key.
    
    
14. What should I do if I want the activation key sent to someone other than myself?
    Our purchase form allows you to enter information for both the buyer and the end user.
    
    
15. Can I get individual keys when purchasing for multiple developers?
    Unfortunately, no. We generate and send only one activation key when you purchase a multi-user license. This simple scheme means you have fewer keys to manage, and the simplicity keeps the price of our software at a minimum.
    
    
16. Can I get software on a CD?
    Visual Assist X is a download-only product. You are welcome to burn our install image to CD for backup purposes but we do not send software on CD.